Warranty (from date of purchase) - click here to register
All Revelo e-bikes are covered by a 1 YEAR limited warranty on all electrical and mechanical parts including the main battery and folding frame hinge. The frame and fork are covered for the LIFETIME of the original owner from the time of purchase, as stated on the original signed invoice.
Exclusions: Parts not covered under any warranty are wear and tear components which include, but are not limited to: brake pads, tires, tubes, brake cables, bell, mirror, lights, pedals, kickstand, suspension seat post, small component batteries, and fuses.
At Revelo Electric Corp., we offer limited, but reasonable warranty coverage on parts that are defective from factory. In other words, anything that fails or breaks as the result of a manufacturer's defect. This warranty covers all labor costs during the warranty period when repaired by Revelo Electric Corp.
This warranty does not cover or warranty damage to the unit caused by:
1) Defects, malfunction, or failures resulting from abuse, misuse, modifications, alterations, improper storage, use of unauthorized attachments and failure to provide or perform required maintenance services as prescribed in the owner’s/operators manual. Preventive maintenance is the warranty holder's responsibility.
2) Damage caused by dirt or corrosion in all of its forms, including, but not restricted to rust, salt water, varnish and moisture.
3) Failure to follow the setup, pre-delivery service, and adjustments outlined in the user's manual.
4) Accidental dropping or snagging of the battery, cables, or the entire bike. It is the responsibility of the owner to care for the Revelo e-bike in a manner similar to the care of any electric product such as a laptop or mobile device.
5) General wear and tear.
6) Damage caused during any form of stunt riding, racing, commercial use, crash damage or any use deemed improper by Revelo Electric Corp. or the original distributor/manufacturer.
As much as we want to sell products that are 100% defect free, it is a fact of life that a certain percentage of items we send out will be defective. We hope that you understand that these defects are not intentional. We have no way of controlling quality of factory sealed items. If you buy an item from a local store and wish to bring it back for repairs, you don't ask the store for reimbursement of your trip. We work the same way. If you receive a defective item and wish to send it to us for repairs, you will be responsible for shipping charges to us. If no problems are found, you will be responsible for shipping charges back to you as well. If we find a problem, we will pay for the return trip. Easiest way to solve problems is to diagnose them yourself and let us know which replacement parts you need. We will be happy to send you replacement parts at no charge.
Returns and Cancellations
All our online and store sales are final. No refunds. Exchange of frame color can occur if it is prior to shipping and based on availability. Shipping and handling fees as well as return shipping charges are not refundable unless otherwise stated elsewhere in page.
Send or personally drop off all warranty claims to:
Leaside Commercial Centre
42 Industrial Street, Unit 108
Toronto, Ontario M4G 1Y9
It is the responsibility of the end user to obtain and obey all the applicable local, state, provincial and federal laws in regard to the use of any product offered on this website. If you are unsure or in doubt, please consult your local, state and provincial laws before ordering. The buyer represents that any products ordered will only be used in a legal and lawful manner in accordance with the laws and regulations of the buyer's province or state. The buyer accepts the product on the condition that he/she assumes all risk to persons or property arising from the use or handling of this product.
The purchaser of any product offered on this web site agrees to:
1) Wear approved safety equipment at all times including but not limited to, helmet, goggles, leg and arm protection, gloves and hearing protection.
2) Always check for proper functioning of your equipment including steering, brakes, drive train, tires, throttle and all fasteners and quick release levers.
3) Perform all necessary repairs and maintenance before operation.
4) Keep hands and any other body parts and any foreign objects clear of moving parts, including front and rear spoked rim.
5) Not double ride. All products offered here are intended for use by one operator.
6) When braking, apply both brake levers to optimize control. Never lock the front brake, doing so will cause loss of steering control.
If you do not completely understand the warranty, liability agreement or any of the Terms and Conditions set forth on this page, please consult an attorney before purchasing an electric bike. Remember to always wear a helmet and protective gear. We are not liable for injury resulting from the use of this or any other product. The purchaser of any product offered on this web site agrees that he or she fully understands and agrees to be bound by all of the terms and conditions set forth on this web page and also agrees to submit any disputes arising out of operation or use of any product offered here to arbitration. To validate warranty registration the purchaser of product may be required to sign, initial and return a form provided by Revelo Electric Corp. and/or the original distributor/manufacturer that outlines all of the terms and conditions set forth on this web page by Revelo Electric Corp. and/or the original distributor/manufacturer. The signature of a parent or guardian may be required if purchaser is under the age of 18.
You may return defective parts at your expense and we’ll send you a replacement part at our expense. Depending on the seriousness of the failure, we may ask for a picture of the part(s) in question, and to also verify warranty information. Once the warranty claim is approved, we’ll send the replacement part(s).
If the required part(s) are not in stock and must be ordered, an estimated delivery time will be given. Warranty is extended to products sold on-line and does not transfer to products bought through any Revelo Electric Corp. Authorized Dealer without written authorization from Revelo Electric Corp.
Contact Us at:
Revelo Electric Corporation
Leaside Commercial Centre
42 Industrial Street, Unit 108
Toronto, Ontario M4G 1Y9
The use of this web site is governed by the policies, terms and conditions set forth below. Please read them carefully. Your use of this site, placement of an order or submission of any purchase order to Revelo Electric Corp. indicates full understanding and acceptance of all of the terms and conditions set forth on this entire web page. These terms and conditions shall supersede any subsequent terms or conditions included with any purchase order. Revelo Electric Corp. reserves the right to make changes to (or amend) any information on this site and these terms and conditions at any time.
Disclaimer and Limitation of Liability as to Products Sold
EXCEPT AS EXPRESSLY STATED HEREIN, REVELO ELECTRIC CORP. MAKES NO REPRESENTATIONS OR WARRANTIES, EITHER EXPRESS OR IMPLIED OF ANY KIND WITH RESPECT TO PRODUCTS SOLD ON THE REVELO/REVELO ELECTRIC CORP. SITES EXCEPT AS EXPRESSLY STATED HEREIN, REVELO ELECTRIC CORP. EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO PRODUCTS SOLD ON THIS WEB SITE, INCLUDING BUT NOT LIMITED TO MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. YOU AGREE THAT THE SOLE AND EXCLUSIVE MAXIMUM LIABILITY TO REVELO ELECTRIC CORP. ARISING FROM ANY PRODUCT SOLD ON OR AS A RESULT OF THE REVELO/REVELO ELECTRIC CORP. SITES SHALL BE THE PRICE OF THE PRODUCT ORDERED. IN NO EVENT SHALL REVELO ELECTRIC CORP., IT'S DIRECTORS, OFFICERS, EMPLOYEES AND REPRESENTATIVES BE LIABLE FOR SPECIAL, INDIRECT, CONSEQUENTIAL, OR PUNITIVE DAMAGES RELATED TO PRODUCTS SOLD.
Purchaser herewith acknowledges and agrees Revelo Electric Corp. or the original distributor/manufacturer assumes no liability for any equipment and herewith assumes the risk of any injury arising from operation of any products offered on this web site. The original owner (person who purchases from Revelo Electric Corp. or the original distributor/manufacturer) will indemnify and hold Revelo Electric Corp. or the original distributor/manufacturer harmless and take full responsibility for all safety warnings, instructions, and limited warranty if unit is sold, lent or otherwise transferred and will indemnify Revelo Electric Corp. or the original distributor/manufacturer, it's officers, agents or assignees from any claims against failure to do so.
Revelo Electric Corp. or the original distributor/manufacturer's sole obligation under this warranty is to replace or repair, at its option, any part found to be defective. Parts replaced or repaired under this warranty are warranted only for the balance of the warranty period. All defective parts replaced under warranty become the property of Revelo Electric Corp. or the original distributor/manufacturer. For warranty repairs, you must at your expense, arrange shipment for both delivery and return or drop off and pick up of your product to Revelo Electric Corp. This limited warranty is in lieu of all other warranties. Any implied warranty of fitness for a particular purpose, merchantability or otherwise, is specifically denied. Some provinces/states do not allow how long an applied warranty lasts so the above limitation may not apply to you. This warranty gives you specific legal rights, and you may also have specific legal rights that vary state to state or province to province.