Returns
🎯 Easy Returns – Parts & Accessories
We want you to feel good about your purchase! If for any reason it’s not the right fit, most accessories—like THINstem, SABS brakes, pedals, and quill stems—can be returned within 14 days of delivery, as long as they’re unused, clean, and in the original packaging.
Here’s how it works:
- A 20% restocking fee applies
- Return shipping is arranged by you
- Once we receive and inspect the item, we’ll process your refund (minus the fees)
🚫 Items We’re Not Able to Take Back
To keep things fair and safe for all customers, we can’t accept returns for:
- Items that are used, scratched, or damaged
- Anything returned after 14 days
- Items without original packaging
- Items sent without return approval
- Final sale or promotional items
- Products purchased through third-party sellers
🔁 Ready to Start a Return?
- Email us at sales@revelo.ca to get return approval
- Send the item back (you’ll just need to cover the shipping)
- We’ll inspect it once it arrives
- If everything looks good, we’ll issue your refund
- If it doesn’t pass inspection, we’ll ask you to provide a return label so we can send it back to you
Still have questions? Reach out anytime—we’re here to help!